Self-Service and Automation of Identity and Access Management User Provisioning Needs Among Many Benefits IT Store Offers Over Traditional ITIL Service Catalog
SAN RAMON, Calif. — March 28, 2013 — Avatier Corp., a leader in risk-driven identity management software, suggests the complexities of identity and access management and user provisioning in today’s business world require a level of flexibility and functionality that surpass static ITIL service catalogs in its most recent blog, "The Corporate IT Store: NOT Your Father’s ITIL Service Catalog." By embracing the IT Store features of self-service and automation, the IT Store is able to deliver application access, new system accounts, service requests and assets to business users in a streamlined, cost-effective fashion.
"Business users are not technologists, they’re more like consumers," said Nelson Cicchitto, chairman and CEO of Avatier. "Anything we expect to put in their hands and have used must have a terrific, clean, intuitive interface, with robust technology behind the scenes, which is why we are using an Amazon-like interface for requesting access and assets."
Avatier’s IT Store benefits go far beyond static ITIL service catalogs and even traditional access management solutions because of self-service, automated workflow and approval capabilities. Among the identity management tasks that have been moved to the business user are Active Directory password resets and Active Directory group management. Additional benefits that also differentiate the store from ITIL service catalogs include: audit controls that uphold an organization’s identity and management strategy; a dynamic user "shopping" experience with customized item choices; and scalability that extends service management to meet the needs of internal users as well as third-party vendors and contractors.
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations the most secure, compliant and productive in the shortest time and at the lowest cost. Avatier is the only company providing an integrated suite of solutions that adapts to the needs of the business user, delivering a unified framework for business processes across operations. Avatier products are deployed worldwide across 16 vertical markets and hundreds of organizations with millions of managed user identities. The company’s Identity Management Software (AIMS) suite incorporates products for user provisioning, password management, access governance and IT risk management. All solutions represent the quickest time to value and the best operational efficiencies in the industry because of their innovative use of graphical configuration versus complex coding and scripting. Avatier is based in San Ramon, Calif., and is privately held. For more information on Avatier Corporation, go to http://www.avatier.com or call 800-609-8610.
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