You need to measure success in IT security. If you don’t, your requests for tools, resources, and budgets are going to be ignored. That’s not the only reason; measuring IT…read more →

Virtual agents are the next leap forward in delivering increased productivity. However, it remains a new technology, so gaining approval for virtual agent technology will require some preparation. You’ll have…read more →

Employees want a seamless experience at work. There’s less and less patience for slow systems and bureaucratic delays. For IT leaders, this new expectation for an improved employee experience presents…read more →

Artificial intelligence (AI) tools require a PhD and a huge budget! If that’s what you’re thinking, pay attention. In the past few years, AI tools have dropped tremendously in price.…read more →

Have you heard of the Reddit Hug of Death? It’s a paradox of life on the modern Internet. You work hard to attract attention and links, and hope to pull…read more →

You’ve worked hard on your identity management program. Now, it’s time to raise your head above water and see how you measure up to other organizations. Use this news roundup…read more →