Investing in Help Desk Password Reset Software as Part of Overall Identity Management Solution Offers Big Payoffs in Reducing Incoming Help Desk Calls and More Effectively Using IT Resources
SAN RAMON, Calif. — February 20, 2013 — Avatier Corp., a leader in risk-driven identity management software, suggests help desk password reset software as part of an organization’s overall identity and access management system is key to maximizing IT efficiency in "Help Desk Password Reset Software: 5 Ways Orgs Are Taking Care of Business."
"Password resets and synchronizations comprise the lion’s share of incoming help desk calls — 30 percent, according to Gartner — representing incredible inefficiencies in time and resources," said Nelson Cicchito, chairman and CEO, Avatier. "Automating these password reset processes helps IT become more efficient, as these tasks are removed from their to-do lists. The responsibility is instead shifted to the user, freeing IT to focus on other critical tasks in the organization."
Organizations may relieve the password reset burden by ensuring help desk password reset software is a discrete yet integrated part of their overall password management system. As part of Avatier’s Identity Management Software (AIMS) suite, Password Station, for example, is distinguished by two Avatier hallmarks — self-service and automation — which transfer manual password management tasks like resetting passwords from IT professionals to the user. With Password Station, users may reset their passwords at anytime and anywhere with a Web browser, voice recognition, desktop kiosk, RSA tokens, Smartcards or Avatier's automated phone system. As a result, users' reset issues are addressed promptly, and IT professionals are left to tackle other important tasks.
Automation is not only key in resets, but in help desk password reset ticketing as well. By automating this task, today’s organizations can see just how many support hours they save and the value they derive from their software. Finally, automation figures in to containing risk. For example, automating corporate password policy enforcement through built-in software audit controls ensures exposure is limited. Additionally, automation allows you to lock down a computer application, enterprise system, remote access and facility access instantly based on failed login attempts and as an act of de-provisioning and termination.
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations the most secure, compliant and productive in the shortest time and at the lowest cost. Avatier is the only company providing an integrated suite of solutions that adapts to the needs of the business user, delivering a unified framework for business processes across operations. Avatier products are deployed worldwide across 16 vertical markets and hundreds of organizations with millions of managed user identities. The company’s Identity Management Software (AIMS) suite incorporates products for user provisioning, password management, access governance and IT risk management. All solutions represent the quickest time to value and the best operational efficiencies in the industry because of their innovative use of graphical configuration versus complex coding and scripting. Avatier is based in San Ramon, Calif., and is privately held. For more information on Avatier Corporation, go to http://www.avatier.com or call 800-609-8610.
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