Integrated Solution Provides Password Reset and Synchronization via End-User Self-Service or Help Desk
Clark, NJ and San Ramon, California — June 12, 2007 — RightAnswers (www.rightanswers.com) and Avatier Corporation (www.avatier.com) today announced an integration and business partnership that will provide password management seamlessly integrated with the RightAnswers Unified Knowledge Suite. RightAnswers is the recognized leader in providing Self-Service and Support Analyst Knowledge Solutions for the internal IT Help Desk. Avatier is a leading provider of user provisioning and password management software solutions for midrange and large enterprises.
"We chose Avatier because its mission to provide self-service, web-based solutions that are easy to use, deploy and manage dovetails perfectly with our product and corporate strategy," said Jeffrey Weinstein, RightAnswers President and CEO. "We believe that in order to provide the highest user satisfaction and fastest return on investment, users need self-service solutions to resolve common problems and Help Desk personnel need tools to resolve advanced issues on the first call. Avatier's Password Station stands out among password management solutions for its ability to seamlessly meet both requirements."
"This integration will be a tremendous benefit for customers and end-users because it will be fast and easy to deploy, almost maintenance-free, and totally intuitive for RightAnswers users," said Nelson Cicchitto, Avatier's President and CEO. "We are excited about this partnership because RightAnswers and Avatier are committed to the same product and corporate vision, servicing the needs of end users and the Help Desk."
The integration will enable internal IT Help Desks to offer an easily-accessible password management solution to their end-user community via the RightAnswers Unified Knowledge Suite. By integrating Avatier's Password Station with the RightAnswers Self-Service portal, password queries can be resolved with secure, end-user self-service or Help Desk-assisted password reset and synchronization across more than 30 supported enterprise directories, operating systems and applications. Each password reset incident ticket is also logged within the RightAnswers solution. Future releases will also integrate Avatier's user provisioning solutions with RightAnswers Unified Knowledge Suite.
RightAnswers delivers the high-impact content, technology solutions and value-added services to enable internal Help Desk organizations to improve the end-user support experience, increase support capacity and reduce overall support costs. With knowledge solutions currently serving over 1.5 million licensed users and 500 organizations across all industries, including higher education institutions and government agencies, RightAnswers enables quick problem resolution for both self-service end-users and support analysts. For more information, please visit www.rightanswers.com.
About Avatier Corporation
Avatier is transforming the identity management software market for organizations worldwide facing security exposure, compliance mandates and spiraling IT costs. Avatier's award-winning products are deployed worldwide in hundreds of organizations of all sizes from 250 to 300,000 employees. The Company distributes its products directly and through global partnerships. Avatier is based in San Ramon, California, and is privately-held. For more information on Avatier Corporation, go to http://www.avatier.com or call 800-609-8610.
Avatier, Avatier Identity Management Suite, Avatier Password Station, Avatier Password Bouncer, Avatier Account Terminator, Avatier Account Creator, Avatier Identity Enforcer, Avatier Password Management, Avatier User Provisioning are all properties of Avatier Corporation. All other names and services are properties of their respective companies.