HDI Conference Worth Trekking About

HDI Conference Worth Trekking About

HDI Conference primer.

Next week at the HDI Conference, the Help Desk Institute promises to host the hottest support industry party at LIGHT the hottest nightclub in Vegas. The party features Cirque du Soleil performers, incredible music, and certainly a one-of-a-kind evening.

Does it get any crazier? In knowing I am about to “step across the velvet rope and enter the world of VIP status”, could I be more engaged? Especially when you consider, an HDI conference topping last year’s “Come Together” event. That would take something special.

This year, even with the VIP party, I find myself more excited about the solutions we bring to the event. (I am clearly getting old.) Nonetheless, how can this be true?

Service Desk Deep Integration

Over the last year, we worked hard to extend our service desk connectors and ensure deep integration with solutions from LANDESK, HP, ServiceNow, Cherwell, Zendesk, Sunview, BMC, and CA among others.

The Avatier Identity Management Suite, or AIMS offers a more fully automated service desk solution for user and ticket management. Using two-way communication, AIMS connectors now do more than open and close a password reset help desk ticket. Our deep integration opens capabilities never experienced between your service desk solution and AIMS.

In your help desk ticketing system, you can now track AIMS ticket numbers, report on AIMS transactions in real time, and help automate workflow. Our connectors bring the user-centric power of our identity management solutions to ticketing systems for self-service sign-on management, account verifications, password changes, and provisioning.

Elevated Password Management and SSO

In session #510, Eliminate Help Desk Requests By Increasing Self-service User Adoption, our customers Halliburton and American Water plan to relate how they nearly eliminated help desk password requests. By using managed enrollment, raising awareness, and re-engineered processes, they achieved 98% user enrollment and self-service user adoption.

Similarly, our Solution Spotlight session, Go Beyond SSO & Password Management, focuses on unifying single sign-on, password management and identity and access management as one solution to elevate your IT department. A unified solution lowers cost by identifying unused subscription fees and eliminating help desk password requests to improve the bottom-line. In reducing your help desk burden, you make operations more efficient by managing passwords, requests, and approvals through self-service and automation. It’s a real win-win for both IT and the business.

By managing identities, passwords and sign-ons through a unified system, you immediately streamline operations. AIMS web sign-on management provides SaaS license management and controls. Why pay for unused licenses? Reduce your exposure to security breaches instead. When you include self-service password management with SSO, your operational savings exponentially increase. By adding access management controls, you improve security and governance hassle free.

As part of our increased password management capabilities and Apple’s increased presence in the enterprise, AIMS now includes a login agent for OS X. Apple users who forget their passwords can unlock their accounts from the OS X login screen. This means Mac users no longer depend on IT help desk or separate user systems for enterprise password management.

HDI Conference to Remember

HDI 2015 provides the comprehensive program and in-depth sessions to enhance your IT service management and customer experience. As the premier resource for help desk best practices and emerging trends, over 2400 technical service and support professionals will fill Mandalay Bay and spillover to the Strip. I look forward to learning from the experts, networking with my peers, and a party promising to be forever ingrained in my mind.

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Written by Thomas Edgerton

Thomas Edgerton, Avatier's MVP award-winning Market Analyst and Performance Consultant in information technology, IT security, instructional technology and human factors, blogs on topics ranging from leadership to national security, innovation and deconstructing the future.​