DriveTime Automates Between 40-45% of the Help Desk Tickets Each Month With Avatier Identity Management Suite

DriveTime Automates Between 40-45% of the Help Desk Tickets Each Month With Avatier Identity Management Suite

Drivetime is a fast-growing private used car retailer and finance company that has over 140 dealerships across 26 states with plans for continued expansion. In order to keep up with this growth, DriveTime needed to find a way to improve the management and permissions of their applications across various different systems.

Jeremy Russeau, the IT Audit Manager of DriveTime, thoroughly researched into the many identity management solutions available, and narrowed it down to five companies. After each representative spoke with his company and were questioned by DriveTime’s engineers, DriveTime decided to move forward with the purchase of Avatier Identity Management Suite (AIMS).

The Challenge

Along with Active Directory, DriveTime also uses the virtual connection AS400, an aging technology and required a solution that would tie in. DriveTime also needed to address the problems that were causing them to fail annual audits.

The Solution

DriveTime went with the Avatier Identity Management Suite (AIMS) because it tied everything with Active Directory, easily propagated configurations throughout the company, and sped up the process of identity verification.

Benefits

Avatier provided customization to the software as necessarily along with virtual connects and Active Directory integration that made it easy to increase organization and convenience of accessing information. The solution has automated between 40-45% of help desk tickets, and fixed problems DriveTime didn’t even know they had. This, while providing top-notch customer service and documentation, made the Avatier a good fit.

Read the case study to learn more.

Written by Rowena Bonnette