The Avatier business and IT services catalog reduces costs by letting employees, consultants and partners request whatever they need.
Configure service requests requiring complex workflow easily and improve security. Automate IT service catalog processes and requests. Integrate your IT services catalog with existing technologies, enterprise applications, and infrastructure. Address business service requests faster with better information security and service catalog management. IT security requests include access to systems, physical networks, and facilities.
Standardize business processes and lower service desk involvement with an IT services catalog. Reduce your help desk burden with a self-service portal and request system. Whether its system access, equipment requests, general IT service requests, facility access, and more.. you streamline help desk operations with a self-service action request system. Help Desk requests requests include backups, storage, communication, desktop computing, and email.
A connected workplace requires streamlined access management with robust information security and corporate governance features. An IT Services Catalog should handle all identity needs whether for access, service requests, assets or any other need of a business user. Ensure these requests are handled appropriately through dynamic workflows with complete auditing.
IT service catalog software provides request-related data to support all reporting requirements to help you better manage operations. With service catalog In-Store Analytics', administrators can efficiently manage the IT Store so the service catalog is populated with services that are truly needed. Workflow and granting information are all available to help understand the improve business processes.
Let business users make requests and monitor the status of hardware and software technical support requests through a self-service portal. By providing business users with full visibility to the status of their requests, they will no longer need to contact the Service Desk to ask for status updates. Integration with Service Desk software allows for expanded capabilities and easier transition from legacy systems.