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Channel Partners Case Study

The best of ITSM management and password management

Avatier Password Central enhances the password reset and password enforcement capabilities for LANDESK, a global ITSM leader.

LANDESK Channel Partner Case Study

Avatier partners with LANDESK Software, the global leader in ITSM management to enhance its password reset capabilities. LANDESK Password Central, utilizes innovative white label software from its ISV partner Avatier. Password Central empowers users to independently reset and synchronize their own passwords across multiple business applications and services without service desk involvement.

Password Central greatly reduces the number of password reset request calls to a help desk call center and increases end-user productivity. With online, touch-tone phone PIN code, voice recognition and biometric access options, Password Central offers users the ultimate flexibility for self-service password management.

Business Enablement Reduces Help Desk Burden

As organizations implement complex policies to protect IT data, forgotten password service desk requests increase. A 2012 HDI study shows that over 30 percent of all service desk calls deal with password complexities and resets. With LANDESK Password Central, business users take ownership of password resets through self-service password management.

By enforcing organizational control over password policy, Password Central decreases service desk calls while improving service levels and security. Password Central integrates with LANDESK Service Desk to automatically record and ticket password resets with zero touch from a service desk professional.

Password Central Ochsner Health Systems' Case Study

The Avatier LANDESK partnership meets the changing needs of IT departments, users, and the business by delivering an immediate and measurable return on your investment. Ochsner Health Systems, the state of Louisiana's largest private employer, streamlines IT operations while enforcing a strict set of security and compliance controls.

Password Central supports automated password expirations and compliance. Password Central's self-service system improves customer satisfaction while letting you optimize your service desk resources. With support from LANDESK and Avatier, Password Central is quick and easy to implement.

For information on Password Central, visit http://landesk.com/products/password-central/.