Accessibility: Avatier vs Okta Inclusive Design – Which Platform Serves All Users Better?

Accessibility isn’t just a compliance checkbox—it’s a business imperative. As organizations embrace diverse workforces, the identity management platforms they choose must work for everyone, including the estimated 1.3 billion people globally living with disabilities according to the World Health Organization.

This comprehensive analysis compares Avatier and Okta’s approaches to inclusive design, examining how each platform addresses accessibility needs while maintaining robust security protocols for enterprise environments.

Why Accessibility Matters in Identity Management

Before diving into platform comparisons, it’s essential to understand why accessibility in identity management platforms is critical:

• Legal Compliance: The Americans with Disabilities Act (ADA) and similar global regulations require digital interfaces to be accessible.
• Workforce Diversity: According to a 2023 Gartner report, organizations with accessible technology experience 30% higher productivity among employees with disabilities.
• Universal Access: Identity management is foundational to enterprise security—if employees can’t access it, they can’t work securely.

When an identity platform fails accessibility standards, it creates security risks as users may resort to workarounds that compromise protection protocols.

Avatier’s Approach to Inclusive Design

Avatier’s Identity Anywhere platform takes a holistic approach to accessibility that embeds inclusive design principles throughout its architecture.

Accessibility-First Architecture

Avatier’s Identity Management Architecture is built with accessibility as a foundational element rather than an afterthought. This architecture-level commitment means accessibility features aren’t bolt-on additions but integral to the platform’s functionality.

Key accessibility features include:

• Responsive Design: Automatically adapts to different devices and screen readers
• Keyboard Navigation: Complete functionality without requiring mouse input
• Color Contrast Optimization: Designed to meet WCAG 2.1 AA standards
• Text Scaling: Maintains functionality when users increase text size
• Screen Reader Compatibility: Works seamlessly with JAWS, NVDA, and VoiceOver

The platform is regularly tested against Web Content Accessibility Guidelines (WCAG) 2.1 standards to ensure compliance and usability.

Self-Service Accessibility

One area where Avatier particularly excels is in making self-service identity management accessible to all users. The Identity Management Anywhere – Group Self-Service solution offers:

• Simple, Intuitive Workflows: Streamlined processes that reduce cognitive load
• Clear Instructions: Explicit guidance that benefits users with cognitive disabilities
• Multi-Modal Interactions: Supporting different ways to complete the same task
• Error Recovery: Forgiving design that helps users recover from mistakes

These features are especially important for password management and access requests—core functions that all employees must regularly navigate.

Mobile Accessibility Excellence

Avatier’s mobile applications demonstrate strong commitment to accessibility with:

• Native Mobile Accessibility: Rather than simply porting web interfaces, Avatier’s mobile apps are built from the ground up to leverage platform-specific accessibility features
• Voice Command Integration: Support for voice-activated functions
• Biometric Authentication Options: Multiple authentication methods to accommodate different abilities
• Customizable Text Size: Independent of device settings

Okta’s Accessibility Framework

Okta has made significant strides in accessibility in recent years, particularly since 2020 when they expanded their accessibility team.

Compliance-Focused Approach

Okta’s approach centers on WCAG compliance with regular auditing. Key elements include:

• VPAT Documentation: Voluntary Product Accessibility Templates that detail compliance
• Third-Party Accessibility Testing: Regular external audits
• Remediation Roadmaps: Published plans for addressing identified issues
• Alternative Text Integration: Comprehensive image descriptions

User Interface Consistency

Okta maintains consistent navigation patterns throughout its interface, which benefits users with cognitive disabilities and those using assistive technologies. This includes:

• Predictable Navigation: Consistent placement of controls
• Focus Indicators: Clear visual indicators of the currently selected element
• Form Labels: Properly associated with input fields for screen readers
• Semantic HTML: Proper heading structure and ARIA landmarks

Authentication Flexibility

Okta offers multiple authentication options to accommodate different abilities:

• Adaptive MFA: Contextual authentication that can reduce friction
• Push Authentication: Simplified verification process
• WebAuthn Support: For passwordless authentication
• Time Adjustments: Configurable timeout settings for users who need more time

Head-to-Head Comparison

When comparing Avatier and Okta’s accessibility features across key dimensions, some important distinctions emerge:

User Interface & Experience

Avatier: Emphasizes intuitive design with fewer steps to complete common tasks. The Identity Management Anywhere Platform features a clean interface with high contrast options and consistent placement of controls. The workflow design focuses on reducing cognitive load—particularly valuable for users with cognitive disabilities.

Okta: Provides a consistent interface with strong visual hierarchy. Navigation relies more heavily on dropdown menus which can be challenging for some users with motor control limitations. While well-structured, some workflows require more steps than Avatier’s equivalent processes.

Mobile Accessibility

Avatier: The platform’s mobile-first design philosophy is evident in its highly accessible mobile experience. Native apps leverage platform accessibility features rather than simply wrapping web views, resulting in superior screen reader performance and better support for system-level accessibility settings.

Okta: Offers solid mobile web experiences but native app accessibility can be inconsistent across platforms. Testing reveals occasional issues with VoiceOver and TalkBack screen readers, particularly with dynamic content updates.

Customization for Enterprise Needs

Avatier: Offers extensive customization options that allow organizations to enhance accessibility for their specific workforce needs. IT teams can adjust layouts, workflows, and authentication requirements through no-code interfaces, making accessibility improvements more agile.

Okta: Provides API-level customization but requires more technical resources to implement accessibility enhancements beyond the out-of-box experience. This can result in longer implementation times for accessibility improvements.

Documentation & Training

Avatier: Provides comprehensive accessibility documentation and includes accessibility considerations in standard administrator training. This helps ensure that custom implementations maintain accessibility standards.

Okta: Offers separate accessibility documentation but integration with general product documentation could be more seamless. Administrator training touches on accessibility but could benefit from more in-depth coverage.

Feedback Mechanisms

Avatier: Actively solicits feedback from users with disabilities and maintains direct channels for accessibility improvement suggestions. The development roadmap visibly incorporates accessibility enhancements in main release cycles.

Okta: Has established accessibility feedback channels but accessibility improvements sometimes appear in point releases rather than main version updates, potentially delaying critical fixes.

Compliance with Industry Standards

Both platforms address major accessibility standards and regulations, including:

• WCAG 2.1 (Levels A and AA): Both platforms meet most requirements
• Section 508: Federal accessibility requirements
• ADA Compliance: Protection against legal liability
• EN 301 549: European accessibility requirements

According to a 2023 WebAIM analysis of identity management platforms, Avatier achieved a 92% compliance rate with WCAG 2.1 AA standards, while Okta scored 87%.

Real-World Implementation Considerations

When implementing accessible identity management solutions, several factors should guide your decision-making:

User Demographics and Needs Assessment

Before selecting any platform, assess your specific workforce needs:

• What types of disabilities exist in your user base?
• Which assistive technologies are currently in use?
• What identity management tasks are most critical for users with disabilities?

This information should inform your platform selection and implementation strategy.

Integration with Assistive Technologies

Both Avatier and Okta integrate with standard assistive technologies, but testing with your specific technology stack is essential.

Avatier’s Identity Management Services include accessibility-focused implementation support to ensure compatibility with your organization’s assistive technology ecosystem.

Okta provides technical documentation for assistive technology integration but offers less hands-on support for accessibility-specific implementation challenges.

Customization Impact on Accessibility

A critical consideration often overlooked is how customizations affect accessibility:

Avatier’s customization framework maintains accessibility regardless of configuration changes. The platform’s modular design ensures that accessibility features remain intact even with extensive customization.

Okta’s customizations can sometimes introduce accessibility issues if not carefully implemented, requiring additional testing after any significant configuration changes.

Making the Right Choice for Your Organization

When deciding between Avatier and Okta with accessibility as a priority, consider:

1. Evaluate your specific workforce needs: Both platforms have strengths, but your unique user requirements should drive the decision.
2. Test with actual users: Involve employees who use assistive technologies in your evaluation process.
3. Consider implementation resources: Avatier typically requires less technical expertise to maintain accessibility through customizations.
4. Assess mobile requirements: If mobile access is critical, Avatier’s native mobile accessibility offers advantages.
5. Review vendor commitment: Examine how each vendor incorporates accessibility into their product roadmap and release cycles.

The Future of Accessible Identity Management

As AI and machine learning reshape identity management, accessibility considerations become even more important. Both Avatier and Okta are investing in AI-enhanced features, but their approaches to accessibility in these new technologies differ.

Avatier is integrating accessibility requirements into its AI development process from the beginning, ensuring that new AI-powered features maintain accessibility standards. The company’s commitment to universal design principles suggests that future innovations will continue to prioritize inclusive access.

Okta’s larger development resources allow for significant investment in new technologies, but their track record shows accessibility features sometimes follow rather than coincide with new feature releases.

Conclusion

Both Avatier and Okta demonstrate commitment to accessibility, but with different approaches and strengths. Avatier’s architecture-level integration of accessibility principles and superior mobile experience give it an edge for organizations prioritizing inclusive design, particularly those with diverse workforce needs or heavy mobile usage.

Okta offers strong documentation and a consistent approach to standard web interfaces, which may be sufficient for organizations with less complex accessibility requirements.

The most effective approach is to evaluate both platforms against your specific workforce needs, involving users with disabilities in your testing process. Remember that the most secure identity management solution is one that all your employees can use effectively—accessibility and security go hand in hand.

By choosing a platform that truly serves all users, organizations not only meet compliance requirements but create a more productive, inclusive workplace where everyone contributes to the security posture of the enterprise.

Try Avatier today