Reduce Help Desk Ticketing - Avatier

Help desk ticketing is a way of organizing the list of users waiting for assistance when they call the help desk. The list promotes the help desk technician to be most efficient in responding to waiting users. However, help desk ticketing is not just a piece of paper that dictates what number a person is in line. Instead, it is essentially a list of information that gives the help desk technician enough information to assist the caller, including when they call and why they are calling. Believe it or not, of the millions of calls placed to the help desk every year, more than one-third of them are due to a user forgetting a password. And every time a password forgotten call is made, the user’s company spends on average of $30 in lost time and money. To reduce help desk call volume related to passwords, an easy thing to do is implement Avatier’s Password Station into your corporate environment.

Help Reduce Call Desk Ticketing Today With Password Station

Password Station will reduce help desk calls by enabling users who have forgotten their password to reset it quickly, easily, and most importantly securely on the Internet or by telephone. All a user needs to do is verify his/her identity, which can be done by entering a PIN, answering personal questions, or through voice biometrics, and an Avatier automated system will issue a new, random password that meets the standards of your company.

With help from Password Station from Avatier, we guarantee that within 60 days, you will reduce help desk ticketing calls related to password management, which will, in turn, save you a lot of money. To find out more about how to reduce help desk calls, contact an Avatier representative today.