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Total Password Management

The Proven Way To Eliminate Your #1 Help Desk Request

What is Password Station

Password Station hands the power to reset passwords back to the user, effectively eradicating the #1 reason for help desk requests, as well as a significant waste of time and money. Users may reset their passwords anytime and anywhere using a Web browser, automated phone system, RSA SecurID, and even voice recognition,

leaving IT to tackle more strategic tasks. Password Station is used to verify a user’s identity for help desk and IT staff. Ensure 100% usage with forced enrollment. Reduce unnecessary costs from high volumes of help desk requests. Let users help themselves by resetting, synchronizing, and managing their passwords.

Customer Facts

Millions of users trust Avatier to eliminate their #1 help desk request.


of the
Top 5 Hotel Brands


of the
Top 50 Media Companies


of the
Top 6 APAC Telecoms


of the
7 Continents Installed


of the
Government Agencies


of the
Top 3 Beer Companies

Total Password Management Features

Enterprise Features

Windows Credential Provider Password Kiosk™ - Allow users to securely reset their forgotten password from the privacy and convenience of their Windows workstation's Ctrl-Alt-Del pre-logon screen without calling the help desk or disrupting a co-worker. Avatier supports Microsoft Vista, Windows 7 through 10 and works with the Windows Credential Provider.
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Mac Password Reset Kiosk™ - Avatier continues to innovate and introduces in AIMS 10 the new Mac Reset Kiosk™. Now, Mac users, just as Microsoft Windows users have been accustomed to doing, can reset passwords without needing to log onto the network.

Cross-platform and cloud self-service – Let end users securely reset their own password or unlock their account on any directory, operating system, database, two-factor authentication, enterprise or cloud applications used throughout their organization.
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SMS Authentication – Password Station supports SMS authentication through three SMS providers: Tropo, Twilio, and free email carriers. It is possible to prompt end-users to enter a PIN code during the password reset process to enforce strong Two-Factor authentication. This secure PIN code is sent to a mobile number specified during end-user enrollment. SMS authentication provides an added layer of identity confirmation because the end-user must have a personal phone with them to receive the pin code via SMS.

Password Phone PIN Reset – Enable end users to quickly self-identify, verify, and securely reset their forgotten password anytime with any touch-tone telephone, cell phone, or PDA phone.
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Change locally cached passwords - Automatically synchronize your locally cached domain password credentials. Prevent your logon session from locking out and affecting access to Outlook, network resources, and directory folder replication.

Transparent synchronization - When enrolled users change their Microsoft Windows domain password, all other passwords are automatically synchronized.

LiveUpdate - Automatically maintain the latest software version without added administrative support expense.

Provide real-time account status – Let help desk staff check account status information for any user across all platforms to help resolve any logon access issues. Enrolled users can view their own account information.

Guaranteed password reset - Ensure passwords are changed and synchronized even if the target host is initially or momentarily unreachable by queuing and retrying every transaction until complete or when the queue time expires.

Retry notification - Automatically email end users and delegated administrators when their transaction is queued, when it completes, or when the maximum queue time expires.
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Leverage existing directory store - No vulnerable external database is required. Administrators can choose the location to store one-way hashed and encrypted answers to employee's private identity questions in any LDAP or Microsoft directory without extending the schema. Additionally, Password Station supports schema extended fields.

Customizable interface – Integrate simply with any existing portal by leveraging easily customizable style sheets and banners.

Mass enrollment of user identity answers - Rapidly enroll tens of thousands of users en masse, so that self-service password reset and account unlock features are immediately available. This feature is popular with universities.

Avatier Identity Management Suite (AIMS) - The Password Station architecture is built on an identity management framework that includes cross-platform account provisioning and termination, access request shopping cart, automated workflow, access certification, group request management, group rule management, and single-sign on. Modules are instantly available with license activation.
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Automatically open and close help desk password tickets

Assisted Password Reset

Consolidated cross-platform help desk console - Provide a single delegated enterprise web console for ALL password resets and account unlocks.

Guarantee end user identity - Enable help desk to challenge callers with "semi-private" identity challenge questions before providing assistance.

Enforce Stronger Password Policy

Strong Password Policy

Transparent Password Synchronization - Transparent password synchronization let's business users connect to numerous systems and applications with just one password. Transparent password synchronization is cloaked to business users. It ensures one log in to all systems and applications based on identity, role, and whatever conditions you set for your password management system.

Password Manager Hacker Dictionary - Hacker dictionary attacks are the fastest way to break into a network. Hacker dictionary assaults try every word and word combinations in language dictionaries to uncover keys providing encrypted access to systems and intellectual property. Password Bouncer's hacker dictionary prevents attacks by enforcing password policies that are difficult to crack, because words found in hacker dictionaries are simply not allowed by this self service password reset software.

Advance Password Rule - IT administrators need to be able to model password management after enterprise password policies. Advance password rule makes this possible through automation of your self service password management system. Advance password rule marries business rules with complex processing to seamlessly strengthen passwords and reduce identity and access management breaches.

Automatic Password Management - Automatic filter streamlines and automates the process of centrally managing and automatically enforcing an enhanced password security policy in Windows Active Directory and many other common operating system platforms such as IBM i-series (AS400), Oracle Database, HP-UX, LINUX, Solaris, Novell Netware, and Lotus Notes.

Corporate Password Lockdown - Password lockdown monitors the creation, configuration, and deployment of password policies before propagating changes across networks as part of your corporate password management system. As password change requests filter against defined password policies, password rules are enforced.

Password Reset Policy Checker - When using this password reset tool, password checker assesses password strength against corporate policies before instantaneously revealing the password conditions you failed to meet. Password checker improves the self service password reset process by reducing the time required to change a password and human frustration.

Password Rules and Policy Enforcer - Policy enforcer lets you administer across an enterprise while automatically determining the optimal enterprise password management software deployment method. With policy enforcer you can automatically push password policies down a hierarchy and through domains and sub domains.

Active Directory Password Reset - While Windows Active Directory does better job protecting passwords than its predecessor NT 4.0, it still possess significant vulnerabilities and limitations that are uniquely addressed by AD password reset. In most cases, Windows Active Directory is susceptible to dictionary and brute force attacks along with other tricks of the hacker trade.

Customer Satisfaction Delivered

Join the millions of users who are experiencing the benefits of self-service enterprise password management from the industry leader.

Real-time, scheduled and 1-click reports


Customizable ROI report - Generate executive management ROI reports based on existing cost of password reset calls to help desk. Select date range, monetary unit, and run the report in real time or at scheduled intervals.

Scheduled and real-time usage reports - Schedule summary and detailed reports of all password resets, account unlocks, failed answers to identity questions, failed password resets, phone password resets, and any other transaction hourly, daily, weekly, or monthly for administrators and IT managers.

User enrollment report - Provide a status report on all user accounts that show, which accounts are enrolled and/or not enrolled by organizational unit.

1-Click Reports - Custom 1-click reports allow you to run reports based on customer-specific requirements with a mouse click.

Trusted integrated solutions

Security Advantages

Honors password history - When Microsoft Windows NT, Active Diretory, or IBM Tivoli Directory Server is the primary user directory, only Avatier Password Station honors password history without storing current copies and prior copies of end-user passwords.

Silent Alarms - Critical events are emailed directly to designated employees and administrators, which ensures organizations are immediately aware of any suspicious activity.

Automatic intrusion detection triggers unenrollment - Administrators can set a threshold to automatically unenroll an end user when identity questions are incorrectly answered too many times.

Pre-packaged identity challenge questions - Administrators can define any number of enrollment identity questions that end users must answer to securely identify themselves. Security concerns preclude the use of "end-user defined" questions.

Cascading identity questions - Employees must correctly answer the current identity question before the next question is revealed. Avatier's identity challenge question presentation model prevents a hacker from learning all identity questions and using social engineering to compromise an employee's account.

Configurable number of identity challenge questions - Employees can be required to answer as few as two, or as many as nine identity questions.

Enhanced password policy enforcement - Strong integration with Avatier's Password Bouncer delivers unmatched password rule enforcement by preventing users from selecting vulnerable passwords that are easily cracked by hackers.

Centralized auditing and scheduled transaction reports - Capture "who did what to whom, and when" for every transaction and store categorized results to a central logging database. Reports can be filtered and displayed in real-time through a web interface. The auditing system can optionally write to Microsoft SQL, and reports can be exported to various standard formats.

Password Station Testimonials

Play Video Quote
Vic Chandar Video
Vic Chandar
Cox Enterprises
"At Cox Enterprises we have a high volume of password reset requests coming through help desk. We selected Avatier's Password Station to increase customer satisfaction and improve help desk efficiency."
Rick Allen Video
Rick Allen
Gwinnett Medical Center
"We've rolled Password Station to every desktop in the organization. We also have it published so any physician in our organization can reset their password STAT without help desk."
David Loudermilk Video
David Loudermilk
Intuitive Surgical
"We realized approximately 30% of our tickets on a yearly basis were for password resets. Password Station saves and frees up our technicians to do other work."

Password Station Overview

Password Station Benefits

Reduce Costs
Reduce costs by eliminating help desk requests. Analysts agree 30% of all help desk calls are password reset and account unlock related. Eliminating these requests can reduce staffing requirements, saving organizations hundreds of thousands of dollars a year.
Increased Productivity
Boost productivity by eliminating costly employee downtime caused by lack of network and application access due to forgotten passwords and locked accounts. Enable self-service password management 24/7 and 365 days a year. Let employees complete their password management requests immediately without having to call help desk.
Security Compliance
The Sarbanes-Oxley Act (SOX) safeguards shareholders and the general public from data tampering, document destruction, accounting errors and fraudulent practices. SOX specifies the records a publicly traded company must keep and for how long. The Avatier compliance management system delivers SOX controls and IT audit accountability.
Increase Security
Improve security by immediately notifying employees and IT staff of suspicious activity. Additionally by logging every operation such as self-service password resets, assisted resets, account unlocks, enrollments, and de-activations your organization's security becomes accountable.
Stronger Passwords
Reduce user resistance to stronger password policy by providing a friendly self-service interface with detailed feedback on failed password criteria. End users who have to recall only one secure password on all connected systems are more willing to adjust to a stronger centralized policy.
User Authentication
Encryption and secure one-way hashing of personal employee enrollment data provides increased security and privacy. End user identity verification is systematically applied through all Password Station self-service interfaces.

Learn How Password Management Works

Password Management Video Demos

Self-service Password Reset Training Videos

Password Station saves your organization money. It gives business users who have forgotten their passwords the power to reset, synchronize, unlock accounts, and test a password's strength. Watch the videos to see how.

Self-Service Password Reset Enrollment - With Password Station, an enterprise can mass enroll new users using data from an authoritative source, and business users can self-enroll. Watch the video to learn how self-enrollment works.
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Enterprise Self-Service Password Reset - Password Station eliminates password reset requests as the #1 help desk ticket. Password Station reduces help desk burden by 30% or more. Checkout this video to see self-service password reset in action.
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Test Your Password Strength - As the leading enterprise password manager, Password Station ensures strong passwords through automated password policies and business rules. View this video to experience automated password security.
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Enterprise Password Reset Phone PIN - See how business users can reset and manage passwords with a phone PIN solution. Avatier gives you the most options for self-service password reset and enterprise password management.
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Password Management Self-Guided Web Demo

Experience our enterprise password manager in a live, self-guided environment.

To begin the self-guided demo:

  1. Click the Begin Demo button.
  2. Select from 30 languages to automatically configure your environment.
  3. Follow the "Instructions for Live Demo" under the orange banner.
  4. Self-enroll and create your challenge questions.
  5. Synchronize and unlock your accounts.
  6. Test your password's strength.

Begin Demo

Learn How Password Management Phone Reset Works

Password Management Phone Reset Demos

Experience our self-service password reset phone solutions that best meet your organization's needs.
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PIN Phone Reset Demo Instruction

The PIN Phone Reset Demo lets you authenticate your identity and reset your password using your Private Identification Number (PIN).

To begin the PIN Phone Reset Demo:

  1. Call: 1-925-275-0124.
  2. To authenticate using your Private Identification Number (PIN), press 3.
  3. For your 10-digit office telephone number stored in LDAP, enter 888 555 1212#.
  4. For your Private Identification Number (PIN) stored in LDAP, enter 2003#.
  5. Press 1 to reset your password.
  6. Press 1 to ccept the new password.
  7. Congratulations you reset your password!

To begin the RSA Phone Reset Demo:

  1. Contact Avatier 1-925-217-5170 to obtain your random token code.
  2. Call the system: 1-925-275-0124.
  3. Press 1 to authenticate using your RSA SecurID.
  4. Enter your RSA SecurID serial number and press # 23574080#.
  5. Enter the your PIN and token displayed on RSA token 1212 + token#.
  6. Press 1 to reset your password.
  7. Press 1 to accept the new password.

Voice ID Phone Reset Demo Instruction

The Voice ID Phone Reset Demo authenticates your identity based on voice and speech recognition. For a demonstration, you must contact an Avatier representative so a registered user can speak their name.

To begin the Voice ID Phone Reset Demo:

  1. Contact Avatier 1-925-217-5170 to have a registered user speak their name.
  2. Call the system: 1-925-275-0124.
  3. Press 2 to authenticate with voice identification.
  4. Enter your LDAP stored 10-digit office telephone number as 888 555 1212#.
  5. Speak your name to experience a "your name" failure.
  6. Press 1 to reset your password.
  7. Press 1 to accept the new password.

Enterprise Apps, In-House Apps and even Cloud Apps

Unlimited App Support

Avatier enables self-service password management of enterprise, cloud, and custom applications, two-factor PINs, and even point of sale solutions. Our password management software deploys in the shortest time at the lower costs, because it ships with over 90 application, system, and database connectors out of the box. Due to our configurable solution, Password Station deploys in weeks rather than months.

Avatier introduces a unified framework for identity and access management. Our password management software enables customization without coding. Avatier transforms operations by reducing help desk support requests and providing optimum password security. Avatier self-service password management targets business user by offering multiple methods for resetting passwords and unlocking accounts. Avatier’s advanced connectors make deployment easy, fast and secure.

Enterprise and Cloud Applications

  • Agilysys LMS
  • Agilysys LMS ARTS
  • Agilysys LMS Cashier
  • Agilysys LMS Showgate
  • Agilysys MMS
  • Bally SDS
  • Bally SMS
  • Bally Technologies ACSC - Casino
  • Bally Technologies ACSC - Slot
  • Blackboard Enterprise Suite
  • Cherwell
  • CMS400
  • Generic Web Service (SOAPS)
  • Google Apps
  • HP Service Desk
  • Infinium HCM/FSM
  • Infinium Self-Service
  • InfoGenesis POS
  • JD Edwards Enterprise One
  • JD Edwards One World
  • KRONOS AS/400
  • KRONOS AS/400 User/Manager
  • IBM Lotus Notes (ID Files)
  • IBM Lotus Notes (Web Accounts)
  • McAfee Endpoint Encryption
  • McKesson Horizon Clinical Infrastructure (HCI)
  • Micros 9700 POS
  • Microsoft Identity Manager
  • Microsoft Lync
  • Microsoft Office 365
  • Netsuite
  • Oracle E-Business Applications
  • PeopleSoft Remote 8.1/8.4
  • PeopleSoft 8.4 Above
  • Remote Command Line
  • Salesforce CRM
  • SAP ECC using RPC
  • SAP ECC with SOAP
  • Service Now
  • SuccessFactors

Operating Systems

  • HP Tru64
  • HP VMS
  • HP-UX
  • IBM z/OS (ACF2)
  • IBM z/OS (OS/390)
  • IBM z/OS (Top Secret)
  • IBM iSeries (AS400)
  • Linux Arch
  • Linux CentOS
  • Linux Debian
  • Linux Gentoo
  • Linux Fedora
  • Linux Knopixx
  • Linux Kubuntu
  • Linux Mandriva
  • Linux Mepis
  • Linux Mint
  • Linux Pardus
  • Linux PCLinuxOS
  • Linux Redhat
  • Linux Sabayon
  • Linux Slackware
  • Linux Suse
  • Linux Ubuntu
  • Linux XUbuntu
  • Microsoft Windows Active Directory
  • Microsoft Windows Workstation/Server (Local Accounts)
  • Sun Solaris


  • IBM Directory Server
  • Linux Fedora Directory Server
  • Microsoft Lightweight Directory Services (LDS)
  • Novell eDirectory (NDS)
  • OpenLDAP
  • Oracle Unified Directory
  • Sun Java System Directory Server (iPlanet, Sun ONE)


  • Microsoft SQL Server 2005, 2008
  • Microsoft SQL Server 7.0/2000
  • MySQL
  • Oracle Database
  • PostgreSQL
  • Sybase

Two-Factor Authentication

  • ActivCard
  • ActivIdentity Authentication
  • ActiveIdentity Provisioning
  • RSA SecurID

Accountability, Control, Transparency


Avatier identity management software supports universal assignment management for all assets, application access, subscriptions, and physical access for every business user and administrator across your enterprise.

Avatier's identity and access management software architecture is built on the principle of IT automation, configuration rather than development, universal integration and self-service delegated administration to the fullest. Our identity governance and administration (IGA) software adapts to the needs of the business user to deliver a unified framework for business processes across an enterprise.

Avatier's identity and access management software architecture enables universal assignment management of:

  • Physical assets of any type including BYOD and mobile equipment
  • Enterprise application access certification and IT governance
  • SaaS, cloud subscriptions and enterprise licenses
  • Physical access to facilities, computers, and networks

Avatier's identity and access management solutions take a radically different approach, because our software puts control of single sign-on (SSO), password management, user provisioning, group management, and compliance management accountability in the hands of business users through workflow automation and self-service request management approval systems.

Ships with 30 Languages and Dialects


Avatier's state-of-the-art identity and access management software supports internationalization and localization to the fullest. Our identity access management software can be readily localized in over 30 languages. Localization requires adapting an identity management software product to an organization's language, culture, technical and business requirements. With most software, this process is labor intensive and requires a significant amount of custom development.

Avatier's cyber security software supports numerous languages including Arabic, Chinese, Korean, Hindi, Indonesian, Japanese, and nearly every European language. Our user interface is designed for localization so business users can engage in self-service password management, provisioning, and group management.

Avatier's identity management software is built for adaptability and configuration. Multi-language deployments across an enterprise are routine. Varying language support from one location to another is our standard operating procedures. With Password Station, language integration from one user account to the next flawlessly happens. For global enterprises, our software accommodates your needs worldwide. If your office is internationalized, our software can adapt from one account to the next no problem.

  • Arabic
  • Arabic League
  • Catalan
  • Chinese
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • French (Canadian)
  • German
  • Greek
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Portuguese (Brazil)
  • Russian
  • Slovak
  • Spanish
  • Spanish (Americas)
  • Swedish
  • Turkish

Integration With Any Help Desk Ticketing System

Automated Service Desk Ticketing

Avatier identity management software makes it easy for organizations to automate track and audit help desk tickets. Avatier's system includes tools for you to write your own identity management and enterprise password manager connector to custom ticketing systems.

  • Axios Assyst
  • BMC
  • BMC/Remedy ARS
  • CA Unicenter
  • Cherwell Software
  • Help Desk Clarify
  • eFrontOffice
  • FrontRange HEAT
  • HP Service Desk
  • LANDesk
  • Peregrine ServiceCenter
  • ServiceNow
  • Siebel ERM
  • SupportSoft
  • Tivoli Service Desk

Stop Paying Twice For Password Resets

Avatier Managed Enrollment enables 100% user adoption and virtually eliminates all Help Desk password user requests.

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Discover the True Costs of Password Resets

Select the number of resets per person per year:

  • 1
  • 2
  • 3
Avatier Password Reset
True Cost
Solution Cost (3-years)
Total Users
User Adoption Percentage
User Adoption
Help Desk Cost (3-years)
Password Reset Requests
Cost per Password Reset Request
Total Password Reset Request Costs
True Cost

Password Station Resources

  • Password Station Overview

  • Total Password Management

  • (Data Sheet) GSA Capabilities

  • (Case Study) Gwinnett

  • (Case Study) The Alcohol and Tobacco Tax and Trade Bureau (TTB)

  • (Case Study) The Cosmopolitan

  • (Case Study) Texas Capital Bank

  • test alt

    (Case Study) ING Direct

  • (Workbook) Password Management Best Practices Workbook

  • (Demos) Password Station Demos

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