We wanted to share an update on what Avatier is doing today to keep our community safe and operations moving, as well as specific steps we‘re taking to continue to deliver the solutions your business relies on.
Avatier Continuity and Wellness Activities Update
Remote Work Tests
As part of our ongoing preparedness with respect to the COVID-19 spread, we are activating business continuity plans to periodically test various team’s remote work capabilities. This is done to ensure we maintain service levels and resolution times, regardless of where our teams are physically located.
This past week, the Service Delivery teams at Avatier held drills to ensure a seamless work experience for our teams and operational continuity for our partners. Our Support team and others will be conducting similar tests throughout the coming weeks.
Teams in our global offices have been given the option of working remotely due to their urban locations and COVID-19 spread rates in those areas.
Our teams are well equipped to perform their job functions remotely through our proactive measures to provide remote workstations, soft phone capabilities, VPN access, internet bandwidth, and access to required applications for colleagues.
We are going to the HDI show now rescheduled for August. The most up to date information on events can be found on our Events page.
We have decided to halt all our team’s international travel, in line with CDC recommendations and the recent travel policies from the U.S., Philippines, Italy, and others. Additionally, we are limiting domestic travel to slow the spread of COVID-19 and decrease our colleagues’ potential exposure. Our teams are ready and able to conduct most meetings virtually. While we’ll miss our face time with partners, we feel this is the right choice to support the health of everyone.
The health and safety of our colleagues, their families, and our communities are the highest priority. We continue to encourage everyone to follow the preventive measures recommended by the CDC to stay healthy and slow the spread of the virus, including:
Rest assured, Avatier is well-positioned and prepared to work through this pandemic. Although we feel our plan is good for our partners, our colleagues, and community, we will certainly not be perfect as we move through this situation. We ask for your patience and we will continue to communicate often of any updates and other measures we’re taking as the situation progresses.
- Clean your hands frequently
- Avoid touching your face
- Stay home if you feel ill
As always, stay safe and healthy,
The Avatier Team