We are looking for a highly motivated Customer Solution Technical Support Analyst to deliver excellent customer service experience and ensure that our customers receive awarding winning technical support as we have delivered for the past 25 years with high Net Promoter Scores on post customer support surveys.
As a valued member of our growing team, your primary charter will be to assist customers and resolve technical questions related to their Avatier products. This is a great opportunity for an experienced Customer Solution Technical Analyst, looking to learn and also take advantage of their existing skillset. A second responsibility of the role consists of working on documentation for common technical issues, setting up personal lab environments using VMWare and Docker, managing ticket queues in our service desk system, discovering customer bugs and reporting them to our engineering team, adding new features to our Customer Wiki and Video repository.
Requirements
Some of the Things You'll Do...
Required Skills and Certifications:
Desirable Skills or Willingness to become Certified:
Benefits
What's in it for You...
The opportunity to "Bend the Universe" with Avatier!
A competitive compensation package.
Comprehensive benefits, including Medical, Dental, Vision 401(k)/Profit Sharing Plan, Short- and Long-Term Disability Insurance, Basic Life and AD&D Insurance, Paid Vacation and Sick Leave, Company Paid Holidays, Massage Envy Membership and more...
Avatier, Inc. is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor. Avatier, Inc. provides reasonable accommodations to applicants with disabilities.
Avatier is the identity management company designed for business users. We automate and unify enterprise operations by standardizing business processes with an IT store. Our IT service catalog creates a single system of record for access requests and IT audit. Our easily extensible identity management system lowers operational cost and provides corporate governance visibility. Avatier automates workflow and compliance reviews to reduce IT security risks. Avatier is headquartered in the San Francisco Bay area with offices in Chicago, Dallas, New York, Washington DC, London, Munich, Singapore, Dublin, and Sydney. Our products operate globally for customers like Marriott, DHL, ESPN, Halliburton, Starbucks and hundreds more.