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Enterprise Password Management
Phone Reset Demos

Reduce costs by eliminating all password related help desk calls.

Follow the instructions below to experience the self-service password reset phone solutions that best meet your organization's needs.

PIN Phone Reset Demo Instruction

PIN Phone Reset Demo Instruction

The PIN Phone Reset Demo lets you authenticate your identity and reset your password using your Private Identification Number (PIN).

To begin the PIN Phone Reset Demo:

  1. Call: 1-925-275-0124.
  2. To authenticate using your Private Identification Number (PIN), press 3.
  3. For your 10-digit office telephone number stored in LDAP, enter 888 555 1212#.
  4. For your Private Identification Number (PIN) stored in LDAP, enter 2003#.
  5. Press 1 to reset your password.
  6. Press 1 to accept the new password.
  7. Congratulations you reset your password!

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RSA Phone Reset Demo Instruction

RSA Phone Reset Demo Instruction

The RSA Phone Reset Demo requires a RSA SecurID PIN and Token for two-factor authentication.

For the demonstration, you must contact an Avatier representative to obtain a random token code.

To begin the RSA Phone Reset Demo:

  1. Contact Avatier 1-925-217-5170 to obtain your random token code.
  2. Call the system: 1-925-275-0124.
  3. Press 1 to authenticate using your RSA SecurID.
  4. Enter your RSA SecurID serial number and press # 23574080#.
  5. Enter the your PIN and token displayed on RSA token 1212 + token#.
  6. Press 1 to reset your password.
  7. Press 1 to accept the new password.

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Voice ID Phone Reset Demo Instruction

Voice ID Phone Reset Demo Instruction

The Voice ID Phone Reset Demo authenticates your identity based on voice and speech recognition.

For a demonstration, you must contact an Avatier representative so a registered user can speak their name.

To begin the Voice ID Phone Reset Demo:

  1. Contact Avatier 1-925-217-5170 to have a registered user speak their name.
  2. Call the system: 1-925-275-0124.
  3. Press 2 to authenticate with voice identification.
  4. Enter your LDAP stored 10-digit office telephone number as 888 555 1212#.
  5. Speak your name to experience a "your name" failure.
  6. Press 1 to reset your password.
  7. Press 1 to accept the new password.

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