RIGHTANSWERS
PARTNERS WITH AVATIER TO OFFER SELF-SERVICE
PASSWORD MANAGEMENT INTEGRATED WITH UNIFIED
KNOWLEDGE SUITE
Integrated Solution Provides Password Reset and
Synchronization via End-User Self-Service or
Help Desk
Clark, NJ and
San Ramon,
California – June 12, 2007 -
RightAnswers (www.rightanswers.com)
and Avatier Corporation (www.avatier.com)
today announced an integration and business
partnership that will provide password
management seamlessly integrated with the
RightAnswers Unified Knowledge Suite.
RightAnswers is the recognized leader in
providing Self-Service and Support Analyst
Knowledge Solutions for the internal IT Help
Desk. Avatier is a leading provider of user
provisioning and password management software
solutions for midrange and large enterprises.
“We chose Avatier because its mission to provide
self-service, web-based solutions that are easy
to use, deploy and manage dovetails perfectly
with our product and corporate strategy,” said
Jeffrey Weinstein, RightAnswers President and
CEO. “We believe that in order to provide the
highest user satisfaction and fastest return on
investment, users need self-service solutions to
resolve common problems and Help Desk personnel
need tools to resolve advanced issues on the
first call. Avatier’s Password Station stands
out among password management solutions for its
ability to seamlessly meet both requirements.”
“This integration will be a tremendous benefit
for customers and end-users because it will be
fast and easy to deploy, almost
maintenance-free, and totally intuitive for
RightAnswers users,” said Nelson Cicchitto,
Avatier’s President and CEO. “We are excited
about this partnership because RightAnswers and
Avatier are committed to the same product and
corporate vision, servicing the needs of end
users and the Help Desk.”
The integration will enable internal IT Help
Desks to offer an easily-accessible password
management solution to their end-user community
via the RightAnswers< Unified Knowledge Suite. By
integrating Avatier’s Password Station with the
RightAnswers Self-Service portal, password
queries can be resolved with secure, end-user
self-service or Help Desk-assisted password
reset and synchronization across more than 30
supported enterprise directories, operating
systems and applications. Each password reset
incident ticket is also logged within the
RightAnswers solution. Future releases will also
integrate Avatier’s user provisioning solutions
with RightAnswers Unified Knowledge Suite.
About RightAnswers
RightAnswers delivers the high-impact content,
technology solutions and value-added services to
enable internal Help Desk organizations to
improve the end-user support experience,
increase support capacity and reduce overall
support costs. With
knowledge
solutions currently serving over 1.5 million
licensed users and 500 organizations across all
industries, including higher education
institutions and government agencies,
RightAnswers
enables quick problem resolution for both
self-service end-users and support analysts. For
more information, please visit
www.rightanswers.com.
About Avatier Corporation
Avatier is
a leading provider of Identity and Access
Management software for organizations worldwide
facing security exposure, compliance mandates
and spiraling IT costs. Avatier’s award-winning
user provisioning and password management
products are deployed in hundreds of companies
worldwide, in large, midrange and small business
enterprises. The Company distributes its
products directly and through global
partnerships. Avatier is based in San Ramon,
California, and is privately-held. For more
information on Avatier Corporation, go to
www.avatier.com
or call 800-609-8610.
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