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U.S. General Services Administration
The U.S. General Services Administration (GSA) is
one of the most dynamic federal agencies in the United States government.
The GSA's mission is to house federal workers and provide products
and services to support the work of all government agencies throughout
the country. This means that the GSA negotiates contracts that account
for $40 billion of goods and services bought annually from the private
sector. To accomplish this Herculean task, the GSA employs over
15,000 people and has an annual budget of nearly $13 billion. Within
this immense organizational structure sits the GSA's Public Building
Service (PBS), which provides workplaces for over one million federal
employees nationwide; serving as the developer, builder, lessor
and manager of properties totaling more than 280 million square
feet.
Given the environmental complexity, the PBS relies heavily upon
a sophisticated IT infrastructure to get the job done. At the base
of the PBS is a 100% NT environment - with the network structure
being comprised of a central enterprise domain containing network
resources and 12 independent regional domains, each with a trust
relationship to the center. This dynamic network architecture houses
more than 9,000 PBS users, spread throughout the nation. In addition,
it was decided by the GSA's central Network Operating System (NOS)
Committee that the PBS system would be used as a master infrastructure
to house other GSA networks, such as that of the Federal Supply
Schedule (FSS), which needed to migrate from NetWare.
The PBS network staff faced a potential administration nightmare
- thousands of new users from different services, each of who would
need to be managed. Not only that, but there had to be a coordination
of IT staffs from each network, each wanting access to their users
on the network. How was the PBS able to handle the migration and
management, and maintain the network integrity and security? The
PBS chose Trusted Enterprise Manager to make the transition and
management simple and effortless for the entire organization.
"We didn't't want to make the other IT teams feel that they were
losing control of their users," said Kevin Riahi of the PBS Central
Office IT staff. TEM allowed the PBS staff to securely delegate
over 20 different management permissions to other IT administrators
within the organization, thereby ensuring that they had the autonomy
they needed to perform their duties. Says Riahi, "TEM has been a
lifesaver, we can add new users and delegate their management to
the appropriate regional IT staff."
After using the TEM solution for 16 months, the PBS staff is still
impressed with the ease, efficiency and scalability of TEM across
their entire network. Riahi states, "It is apparent that TEM will
continue to let us ease and improve our network administration,
no matter how large we become. With this in mind, we went to the
National NOS committee and told them that TEM is now the standard
for NT administration."
Trusted Enterprise Manager is not only on the GSA network - it's
on the GSA schedule as well. This means that Federal agencies can
get the time- and labor saving benefits of TEM enterprise administration
at a guaranteed low price without the hassle of seeking competitive
bids. Trusted Enterprise Manager from Avatier - effortless enterprise
management.
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