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California
Department of Health Services
The California Department of Health Services is one of
the largest departments in State Government, with thousands of employees
working in the Sacramento headquarters and over 60 field offices
throughout the state. The DHS has 5,000 Windows NT users on LANs spread
throughout California in a multi-master domain model. Previously, the
Department had been primarily running NetWare, but like many
organizations, it needed to implement NT in order to deploy Microsoft
Exchange.
The DHS Network Technology Support Section realized that creating
additional domains for each business unit was too complex in such a
large environment. They needed a solution that would allow LAN
administrators to perform normally time-consuming tasks, such as
managing global group membership and Exchange accounts, resetting
passwords and creating home directories and home shares - while
eliminating the two-way trust relationships required to do this securely
in native NT. Also, Microsoft consultants had advised them that a single
master domain model was recommended for the eventual move to Windows
2000.
To help manage their Exchange accounts, delegate network tasks to LAN
administrators and consolidate domains in preparation for Windows 2000,
the DHS chose Trusted Enterprise Manager from Master Design &
Development.
"Exchange capabilities were among the key criteria for selecting a
product," said Steve Moore, senior integration analyst at DHS. DHS
also takes advantage of the many Task Automation features in Trusted
Enterprise Manager. Moore explains, "Creating home directories and
home shares is much faster - the process takes one fourth of the time it
did without TEM."
One of the other DHS concerns in rolling out a product such as TEM was
that it had to be user friendly, and that staff training could be kept
at a minimum. Moore states, "The interface is very similar to NT
User Manager. That made it easier for the LAN administrators (Trusted
Managers) to use it with very little training".
As the DHS continues with their Exchange rollout, they will continue to
benefit from using TEM. "We plan to eventually manage all 5,000 of
our users with TEM. We expect to have over 50 separate groups of Trusted
Managers, each made up of one to three people managing users in their
own geographical sections," Moore states. Master Design &
Development is on a mission to return the appropriate, and required, IT
power back to the operating groups. Steve Moore puts it succinctly;
"TEM has let us organize the network to mirror the structure of the
department, radically reducing complexity."
In managing their network, the California Department of Health Services
depends on Trusted Enterprise Manager to simplify and streamline
administration. TEM's delegation features, task automation, intuitive
interface and ease of use make it an indispensable solution for any
distributed NT environment.
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