Recent research has shown that when employees contact your call center, more than 30 percent of their problems relate to passwords – specifically, that the employee has forgotten a password and needs to have it reset in order to access the necessary resources. Although it is a relatively simple problem for a call center technician to fix, each one of these requests will result in, on average, a loss of around $30 to the company when lost labor time is factored into the equation. That number is much greater if an employee is put on hold for an extensive period of time, or worse, they are stationed internationally and because of time differences they cannot get through to the technician for several hours. Plus, every easy-to-fix call of this type takes the technician’s attention from other, perhaps more important, problems.
Avatier Software To Help Streamline Your Call Center
Activities
Instead of flooding your call center with employees needing a password reset, implement Avatier’s Identity Management Server into your company. AIMS features Password Station, which allows your employees to securely perform a password reset, without the help of a technician. By simply calling our RSA SecurID phone line and verifying your identity, an employee can reset a password in minutes.
Avatier’s Identity Management Server software works on almost any platform in more than 20 different languages, and it’s actually very affordable. To learn more about how much your call center can save when technicians don’t have to deal with employee password reset problems, contact an Avatier representative today.
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